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Insurance companies and self-insured companies count on Crawford Central’s centralized claims programs to control their indemnity costs, reduce their overall claim-handling expense, provide high-quality service to policyholders, and reduce time in process. Crawford Central’s total claim management program coordinates call intake and claim triage; field assignment and management of the claim process; and review of field work, among other services. Ideal for smaller insurance companies, Crawford Central often replaces their entire claims processing department. This specialty service includes:
- Direct reporting of claims to a single location
- Central management of our branch locations to deliver claims information and field appraisals in a timely fashion
- Centralized tracking, coverage analysis, and review of work product by qualified claims professionals
- Desk adjustments of smaller losses
- Claim settlement authority
- Trust fund capability & bordereaux reporting
- Rapid response and solutions to unanticipated risk, claims volume of clients
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Crawford’s Quality Program ensures that we meet the highest standards of claims adjudication and reporting in every branch, nationwide. By monitoring and actively promoting the application of our clients’ and our own standards, we empower Crawford claims professionals to produce consistently high-quality work.
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